Free worldwide shipping & returns on all orders

DELIVERY & RETURNS


We offer free worldwide shipping and returns for all orders placed on stratum-london.com.

Delivery

Stock permitting, all orders placed with Stratum before 3.00pm GMT are dispatched on the same day orders are received.

UK DELIVERY
Average delivery time: next day.

EUROPE DELIVERY
Average delivery time: 3-5 working days.

WORLDWIDE SHIPPING
Average delivery time: 5-7 working days.

Free delivery is guaranteed next-day for most of the UK if ordered before 3pm Monday - Thursday. Expedited domestic and international delivery is available at a cost - please contact Stratum customer services at cs@stratum-london.com to discuss this option.

We endeavour to dispatch all orders placed after 3.00pm GMT on the same day the order is received. However, we are unable to guarantee the delivery timings above. 

All items on our website for delivery to countries outside of the European Union ("EU") are not inclusive of any customs or import duties and may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the delivery is the Importer of Record in the destination country and is responsible for all Import Fees. 


Returns

If you are not happy with your purchase please return it within 30 days of receipt and we will either send out replacement goods or refund you the purchase price. Due to the nature of the product Stratum will offer a refund provided that it is returned in its original and unworn condition and all tags, cards, boxes and/or pouches sent with your order are included with your return. Any items returned to Stratum that have been worn and/or with tags removed will not be accepted for a refund and will be returned to the Customer. Any orders returned outside of the 30 day return policy will not be accepted.

Please notify cs@stratum-london.com on the day of receipt of your order if any item has been delivered without tags or is faulty. 

How to return your order:

To return your item please email cs@stratum-london.com to notify us of your return, if there is a particular reason for the return feedback is always welcome. The customer is responsible for return shipping costs unless faulty/damaged items are received by the customer. Parcels that are returned to us remain the customer's responsibility until receipted at the Stratum London studio. The refund/exchange will not be processed until we have received the package back at our London showroom. Please note Stratum does not accept liability for returned goods.

Please allow 3-5 days working days for your refund to show up in your account. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. Stratum cannot accept responsibility for return orders lost in transit. 

 

All returns can be sent to:

Stratum
26 Margaretta Terrace,
London 
SW3 5NU

 

Shipping and handling charges are non-refundable. If you request a refund, you will be refunded for the price of the item purchased and tax (if applicable) but not the cost of shipping.

Please be aware that all 'Import Fees' (refer to above) are not refunded for shipments being returned from outside the EU. It is the customer’s responsibility to guarantee all returning orders arrive in the Stratum London studio within the 30 day return time-frame. 

 

Faulty Items

If your item is faulty when you receive it please notify cs@stratum-london.com as soon as your order is received, within our 30 day policy. If you inform Stratum after the 30 day period of items being faulty, we will endeavour to fix your item as soon as possible but are NOT able to offer an exchange or refund.

Faulty items returned to us within our 30 day policy will be reviewed by our in house quality control team and the customer will be notified of an update within 3-5 working days. Any items deemed to subject to fair wear and tear will not be accepted as faulty.  

Faulty items will be replaced if a replacement is in stock and available. If the item is out of stock we will be in touch with the customer, to discover whether they would prefer to receive a refund or to exchange for an appropriate alternative.

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