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TERMS & CONDITIONS

Terms and Conditions

These are the terms and conditions of supply for www.stratum-london.com (the “Site”). The Site is operated by Stratum Concept Limited (“Stratum”, “we”, “us” and “our”). We are a limited company, registered in England. Our registered company number is 08878772, and our registered office is at 26 Margaretta Terrace, London, SW3 5NU. 

Your purchase of any of the products offered on this Site (“Products”) is subject to these terms and conditions and by placing an order for any Product you agree to be bound by them. You should print a copy of these terms and conditions for future reference. Use of the Site itself is subject to our Website Terms of Use. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.

We reserve the right to change these terms and conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. These terms and conditions were last updated on 28.07.2017.

 

Ordering and Availability

Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Add to Basket” button on the checkout page.

After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us.

We are not obliged to accept your order and may, at our discretion, decline to accept any order. All Products are subject to availability and we reserve the right to refuse orders of more than 20 units of stock. You do, however, acknowledge that by clicking on the “Add to Basket” button, you enter into an obligation to pay for the Product(s) in the event that your order is accepted by us. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (a “Despatch Confirmation”). The contract between you and us in relation to the Products ordered (the “Contract”) will only be formed when we send you the Despatch Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.

The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.

 

Delivery

Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances.

Your order will be delivered to the delivery address you specify when placing your order.

If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.

Products comprised within the same order cannot be delivered to different addresses.

Deliveries are made by [Royal Mail] in the UK and [xxxx] in the rest of the world and take place on Monday to Saturday (or other normal working week days in countries that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

Deliveries will be made to your door.

 

If you order Products for delivery outside the United Kingdom, the order may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

 

Risk and Ownership

 

Products ordered will be at your risk from the time of delivery. Ownership of the Products ordered will also pass to you on delivery, provided full payment of all sums due in respect of the Products, including any delivery charges, has been received.

 

Price and Payment

The price of Products is as quoted on the Site from time to time.

Prices include UK sales tax (“VAT”) but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket.

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

It is possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product’s correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

Payment for all orders must be made by [credit card, debit card or via Paypal] on the checkout page. We accept payment by most major credit and debit cards. We will not charge your credit or debit card until we despatch your order.

Please note that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note that it is also possible that your card issuer may charge you an online handling fee or processing fee, for which we are not responsible.

 

Consumer Rights

Except in relation to certain Products set out below, you may cancel a Contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order (in its entirety) is delivered to you.

If you cancel, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (see below).

To cancel a Contract, you must clearly inform us, preferably:

·        in writing, giving us your name, address and order reference; or

·        by completing our cancellation form available on the Site and returning it to the address specified in that form.

You must also return the Products to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Products and make sure they conform to your order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product, from the refund to which you are otherwise entitled.

You will not have any right to cancel a Contract for the supply of Products that have been personalised or made to your own bespoke specifications (if we offer such options), unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.

To return the Products, you should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us by courier to the following address:

[xxxx]

We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Products to us.

Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Despatch Confirmation. Nothing in this section affects your legal rights.

 

Refunds and Exchange

If you cancel a Contract between us within the 14-day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Products back or, if earlier, the day on which we receive evidence that you have returned the Products to our returns address (see above). We will refund the price of the Products in full (subject to any deduction we are entitled to make due to your use of or damage to the Products), including the cost of standard delivery. However, we will not refund your cost of returning the Products to us.

We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

 

Subject to stock availability, we will exchange Products that are returned to us within 14 days of being received by you. Please note we can only exchange an item for the same item in a different size.

 

Faulty Products

 

If any Product you order is damaged or faulty when delivered to you, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

 

Product Information

Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on the Site regarding sizing of products is included as a guide only. If you are in any doubt as to the size of any product you require, we recommend that you contact us prior to placing an order (see Contacting us).

 

Online Dispute Resolution

When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute out-of-court through the European Commission’s Online Dispute Resolution (“ODR”) procedure.

Should you have a problem with Stratum products or services, you may access the ODR platform here.

 

Our Liability

Nothing in these terms and conditions shall limit or exclude our liability to you:

·        for death or personal injury caused by our negligence;

·        for fraudulent misrepresentation;

·        for breach of any statutorily-implied term as to ownership of the Products;

·        under Part I of the Consumer Protection Act 1987; or

·        for any other liability that may not, under English law, be limited or excluded.

Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Products and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

 

Ownership of Rights

All rights, including copyright, in the Site are owned by or licensed by Sus. Any use of the Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post anything on the Site for any purpose.

General

You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.

These terms and conditions may not be varied except with our express written consent.

These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language

only and that no public filing requirements apply.

If any court or competent authority decides that any of the provisions of these terms and conditions is invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

 

These terms and conditions shall be governed by and construed in accordance with English law, and you agree that any dispute between you and us regarding them or any Contract will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

Contacting Us

Please submit any questions you have about these terms and conditions or an order you have placed or ordering in general by email to cs@stratum-london.com or write to us at:

26 Margaretta Terrace, London, SW3 5NU.

 

Privacy and Cookie Policy

 

Introduction

This is the privacy and cookies policy for www.stratum-london.com (the “Site”). The Site is operated by Stratum Concept Limited (“Stratum”, “we”, “us” and “our”). For the purposes of the Data Protection Act 1998, we are the data controller.

We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

By using the Site, you consent to the collection and use of information in accordance with this privacy policy.

We reserve the right to change this privacy policy from time to time by changing it on the Site. This privacy policy was last updated on 28.07.2017.

 

Information We May Collect from You

We may collect and process the following information about you:

 ·        information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you register as a user of the Site, purchase products on the Site, upload or submit any material via the Site, request any information, or enter into any competition or promotion we may sponsor;

 ·        in connection with an account sign-in facility, your log-in and password details;

 ·        details of any transactions made by you through the Site;

 ·        communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content; or

 ·        information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

We may, from time to time, run referral programmes or similar initiatives, such as a “Tell a Friend” programme, that invite you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.

When you visit the Site, we may automatically collect additional information about you, such as the type of internet browser you use, any website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.

 

How We Will Use Information You Provide

We may use the information you provide to:

 enable us to process your orders and to provide you with the services and information offered through the Site and which you request;

 ·        administer your account with us;

 ·        verify and carry out financial transactions in relation to payments you make online;

 ·        audit the downloading of data from the Site;

 ·        improve the layout and/or content of the pages of the Site and customise them for users;

 ·        identify visitors to the Site;

 ·        plan and manage our business activities, including by carrying out research on our users’ demographics and tracking of sales data;

 ·        send you information we think you may find useful or which you have requested from us, including information about our products and services, or potential shopping basket recoveries, provided you have indicated that you do not object to being contacted for these purposes;

You can tell us not to contact you with information regarding our products and services either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the Contacting us details at the end of this privacy policy.

 

Information Sharing

We may disclose aggregate statistics about visitors to the Site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.

 

External Links

The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

 

Payment Processing

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Site are made through our payment gateway provider, Stripe. You will be providing credit or debit card information directly to Stripe or PayPal which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Stripe or PayPal is not within our control and is subject to their own privacy policies and terms and conditions.

 

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

 

Storage of Your Information

Information that you submit via the Site is sent to and stored on secure servers located in [the United Kingdom]. This is necessary in order to process the information. Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see Information sharing), which may be situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your information we will take all reasonable steps to ensure that your privacy rights continue to be protected. By submitting information via the Site, you agree to this storing, processing and/or transfer.

 

Your Rights

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

 

Cookie Policy [RICHIE TO VERIFY]

Our site uses cookies (very small files that are sent by us to your computer or other access device), which we can access when you visit our site in future.

There are four types of cookies:

1.      Website functionality cookies

These cookies enable you to browse the Site and use our features such as shopping baskets and wish lists.

2.      Website analytics cookies

We use these cookies to measure and analyse how our customers use the Site. This allows us to continuously improve the Site and your shopping experience.

3.      Customer preference cookies

When browsing or shopping online, the Site will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

4.      Targeting cookies or advertising cookies

These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

 

Contacting Us

Please submit any questions, concerns or comments you have about this privacy and cookie policy or any requests concerning your personal data by email to cs@stratum-london.com or write to us at:

26 Margaretta Terrace, London, SW3 5NU.

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